Michael Bonisteel
www.bonisteelworld.com
(801) 560-1964
Work Experience
Marriott Vacation Club
November 2019 to March 2020
Set up and configured Avaya phones and
Avaya One X soft phones on computer.
Reset voice mail password.
Reset passwords/unlocked accounts in
Active Directory.
Unlocked Bitlocker
on company computers.
Installed/uninstalled programs.
Troubleshot Citrix and AT&T Global
Network VPN connections.
Reboot servers.
Remote into clients computer and took
control to resolve complex issues.
Dell
May 2019 to September 2019
IT-Telecom Engineering/Dell (Contractor)
Moves Adds & Changes (MAC) for
telecom infrastructure.
Installation and support of telecom
including PBXs and call management systems.
Supported voice mail, interactive voice
response, and video conferencing systems.
Unlock computers using Symantec End
Point Encryption.
Was Head of the phone upgrade project of Utah
Installed/Uninstalled
software.
Intermountain Healthcare
May 2018 to April 2019
Moves Adds & Changes (MAC) for
telecom infrastructure.
Installation and support of telecom
including PBXs and call management systems.
Supported voice mail, interactive voice
response, and video conferencing systems.
Receives, prioritizes, and responds to
equipment and/or connectivity problems. Assists with inspection, testing, and
maintaining of telephone lines, circuits, trunks.
Connected wiring and cabling to switches
and PBXs.
Robert Haft
December 2017 to February 2018
Managed VMWare and server's
Managed Domain Migration
Data Migration
Active Directory Migration
Email Migrations
Configured Jive PBX for PBX migration.
Installed/Uninstalled required software.
Purchased and configured sensapure.com
domain.
AMS Research
- Salt Lake
City, UT
November 2015 to January 2017
Reset password
Unlock computers using Symantec End
Point Encryption.
Unlocked Verizon Wireless Cell Phones.
Unlocked GOOD Enterprise email
application. Troubleshoot Citrix Access Gateway Connections.
Assist with remote access
configurations.
Mountain West Phone Company
- Salt Lake
City, UT
March 2015 to October 2015
Utah/IT
Specialist
IP Office Manager assigned phones and
extensions.
Setup and configured voicemail.
In Active Directory Users and Computers
created network credentials
Disabled network credentials for
terminated employees.
Created Email address for new employees.
Added/Removed employee's
from MS Communicator.
Managed phone switch.
Was POC with Mountain West Phone
Company.
Configures the office faxes to go
directly to team's emails.
Set employees with folders on printer.
Programed the Avaya's internet phones.
Encrypted Computers
- South
Jordan, UT
March 2010 to March 2015
Ut/IT
Specialist
Re-imaged Desktop.
Creation of network credentials using
Active Directory.
Reset password
Repaired laptop, desktops
and printers.
Run windows updates.
Relocated computer systems.
Encrypted Computers using Bitlocker.
Desktop, Laptop, and printer
troubleshooting. Deployment if new software using Software Central.
Vision Solutions
May 2006 to December 2009
Providing Software support service to
large enterprise and commercial customers.
Running remote diagnostics and support
in a 24/7 environment
Provides the customer with overview of
repair activity
Issues are recorded electronically in
the Siebel Call Tracking database Software Technical Support onthe AS/400 platform
Hewlett Packard
- Salt Lake
City, UT
April 2002 to March 2006
Utah
/Hewlett Packard
Delivering on-site hardware support
service to large enterprise and commercial customers.
Install and repair computer servers,
desktops, Laptops, printers and peripherals.
Troubleshooting; ordering parts; on site
parts install and testing.
Understands customer goals; identifies
consequences of various solutions.
Provides the customer with overview of
installation activity and repair activity.
Keep the customer well informed through
service.
Maintains a high level of customer satisfaction.
Clarifying what the customer needs and
ensuring that they are met.
Handles customer-relations problems
promptly and appropriately.
Escalates issues according to
established procedures.
Actively participated in growth
opportunities for products and services.
Verizon Wireless
June 1992 to January 2006
Troubleshooter cell phone for technical
issues.
Troubleshooting cell phones on cellular
networks and systems.
Experience troubleshooting circuit
boards.
Experience connecting devices to
cellular WiFi/Hotpots
Undated tickets in CMS,
closing/escalating when needed
Worked with internal departments and external
venders to resolve issues.
SOFTWARE
Active Directory IP Office Manager BitLocker Product Vison
Office
2003-2016 Windows XP-10 Millennial III JIVE PBX
Norton Antivirus Sales Force Citrix MS Dynamics 365
Office 365 Millennial III Empower
Symantec Anti-Virus
Symantec Endpoint Encryption SIP/H.323
Ticketing Systems
Goldmine Footprints NetSuite Remedy
SysAid Clarify Siebel Service Desk Manager
Service Now
Hardware
Dell Desktop Computers Canon Printers HP Switches HP Computers
Dell Switches Cisco Routers HP ML, DL, BL
and SL Servers
Dell PowerEdge M630 Servers
Associates in Computer Science
ITT Technical
Institute
Computer Science
S.L. Community
College
Jordan
High School